to The Smart ThinQ app is available for both iOS and Android phones. We can help. Before submitting a 1:1 Inquiry, please visit the FAQ or the Self Troubleshooting sections for answers to problems you are experiencing. Next, enter your model number and we'll show you which parts you'll need to do the repair yourself. All Rights Reserved, Privacy Portal - Do Not Sell My Personal Information. What I did not know at first is that you have to reset your modem online and not by just unplugging and plugging back in the router. 2. LG Dryers are equipped with all of the latest innovations, even when it comes to troubleshooting. Is your LG microwave not working? In order to get the best possible experience from our website, please follow below instructions. Follow along in this video to learn the 4 different ways you can diagnose your refrigerator, using a refrigerator and or your smartphone app. Required Permissions - Outgoing Calls: To access related app settings such as language and region and contact the LG Service Center after smart diagnosing devices - Location: To obtain the device connecting SSID & Wi-Fi info when adding devices and search for weather info, current location, etc. If you encounter any problem with the dryer and you are unable to resolve the issue using our online Help Library, simply contact us. On webOS 2.0 it's only possible to turn subtitles on/off. Initiate Auto Tuning. Incredible picture quality framed as a work of art, Measuring in at an awe-inspiring 88 inches, Find helpful information about your LG product. Press and hold the TEMP. ... Whatever update LG did at whatever point didn't play nice with the Apple OS. Your smart refrigerator has the smart diagnosis feature which has the capability of transmitting and troubleshooting information through audible or Wi-Fi diagnosis. Press Start Connection. LG Dryers are equipped with all of the latest innovations, even when it comes to troubleshooting. The refrigerator itself was working about 2 weeks ago. YouTube 4k not working, only shows 1080p on Vizio 4k tv: YouTube not working. Turn On your LG Smart TV and Press Settings on your remote. It lets you know when itâs time to run the clean cycle! If you're using Internet Explorer 9 or earlier, you will need to use an alternate browser such as Firefox or Chrome or upgrade to a newer version of internet Explorer (IE10 or greater). Help me: Youtube is not working in my TLC tv: The sound works when I stream (Netflix/Youtube, etc), but not when watching cable TV. To properly experience our LG.com website, you will need to use an alternate browser or upgrade to a newer version of internet Explorer (IE10 or greater). (GMT -05:00, United States of America local time) We apologize for this inconvenience. Get your questions answered about product setup, use and care, repair and maintenance issues. 3. For Self-Audible diagnosing using your smart phone, open the settings on the bottom right corner of the home screen and select the smart diagnosis option on the left side of the screen. For Wi-Fi diagnosing using your smart phone, open the smart diagnosis function from your smart phone and select Wi-Fi diagnosis. Follow the troubleshooting guide displayed by the Smart ThinQ App. JavaScript appears to be disabled in your browser. I have read all the advice on various sites and used the Screen Share app on the TV and gone onto the Project options on the action centre. I then set the LG to not do updates. From this settings menu scroll down to Network and Select Network Connection. Smart Diagnosis is a support tool built to diagnose and resolve customers' technical issues. LG Front Loading Washing Machines : Smart Diagnosis Feature - ⦠LG Smart Diagnosis not only gives you a diagnosis result if you're experiencing a problem, but it also contains lots of useful information to help you use and maintain your LG Products. In this case, simply contact us for more detailed information and guided help. Make sure to whitelist IPv4 IP address, not IPv6 as we do not support IPv6 yet. (GMT -05:00, United States of America local time) I consider whether if there is anything wrong with the USB. Follow our troubleshooting steps to solve the problem. For Wi-Fi diagnosing from your refrigerator, open the settings on the bottom right corner of the home screen and select the smart diagnosis option on the left side of the screen. Whether that means cooking a nutritious, delicious meal for your family, staying connected on-the-go, sharing your favorite photos, watching a movie with your kids or creating a clean, comfortable place to celebrate the moments that matter, we'll be there for you every step of the way. There are two ways to diagnose problems using the Smart ThinQ App: With Smart ThinQ App, problems can be diagnosed without ever needing to call an LG representative. I unplug it from TV and insert it to my computer to check its condition. Otherwise, stream audio language is automatically selected based on the Audio Language Settings (1st Audio) on your LG Smart ⦠We are here to help and the members of LG Community can help answer your questions. Select Country where the TV is used. If this article didnât solve your issue, Copyright © 2009-2020 LG Electronics. This application can record and analyze the special tones emitted by Smart ThinQ dryers and can instantly provide troubleshooting steps to get the fix the problem easily. Make sure that your LG Smart TV is connected to LAN or Wireless network. If Input Source is not connected properly,channel/programme registration may not work. It can easily detect phone status anytime, anywhere, locate phone problems, and provide official version of the troubleshooting method and different solutions based on the problem type to solve most software and setting problems. LG Content Store, Check and find immediate solutions to problems you are experiencing. You can call a LG tech and hold your phone up and the tech can diagnose your problem and decide if you need a service call or not. If you are looking for the LG Smart Diagnosis App for laundry dryer, look no further, the Smart ThinQ App is our all-in-one app which replaces all the functionalities of the LG Smart Diagnosis App. Hi, after some time searching for tools and info i have gathered a few working tools and service manuals for our belloved G3. [Logo] LG Makes It Easy[Title] Smart Diagnosis TM â LG InstaView Refrigerator [Narrator] Using Smart Diagnosis TM provides useful information for diagnosing and solving issues with the appliance.. press the record button on the smart phone app to begin recording, and hold the mouthpiece of the smartphone in front of the speaker hole next to the smart diagnosis logo located at the top right of the refrigerator. LG's SmartThinQ technology enhances the efficiency and convenience of LG appliances, ranging from refrigerators to dishwashers and even laundry pairs. Itâs easy to use but I found care must be taken to get the timing right when pressing button 4 - which activated the audio recorder timer on my âphone. You may also need to pair the remote control with your TV after the batteries are replaced. I've reset my TV ND it still not working the YouTube app keeps crashing. Designed with you in mind, LG products offer innovative solutions to make life good. When your LG refrigerator isn't working the way it should, our troubleshooting guide offers step-by-step directions to fix your fridge. Whether that means cooking a nutritious, delicious meal for your family, staying connected on-the-go, sharing your favorite photos, watching a movie with your kids or creating a clean, comfortable place to celebrate the moments that matter, we'll be there for you every step of the way. Troubleshooting LG Remote Control â If you have an LG TV with Magic Remote Control, the TV is controlled by radio signals.It does this using Bluetooth. Now open your LG smart refrigerator app from your smart phone, if you need help getting the app check out our video LG smart refrigerator smartphone app. Lock the control panel by holding the lock button for 3 seconds. Because life waits for no one, at LG USA we create consumer electronics, appliances and mobile devices that are designed to help you connect with those who matter most. If you're using Internet Explorer 9 or earlier, you will need to use an alternate browser such as Firefox or Chrome or upgrade to a newer version of internet Explorer (IE10 or greater). [Title] LG Smart ThinQ Smart Diagnosis [Narrator] Welcome to the LG customer support channel. Once locked, open the right side refrigerator door. Press the Audible Diagnosis button, and then Self Diagnose using your smartphone. If this article didnât solve your issue, Copyright © 2009-2020 LG Electronics. Please enable JavaScript to ensure you get the most out of the LG site, products, and services. While holding the phone up, press the start button from the refrigerator display. First, browse our list of common symptoms. Good news! Projecting Windows 10 to LG Smart TV not working I am trying to project my Windows 10 (on a Lenovo ideapad 305) to a LG Smart Tv. When it is completed, call the LG call center at the number shown on the display to get your diagnosis results. It includes: Explore our complete collection of LG electronics, mobile devices, appliances and home entertainment solutions -- and find everything you need to connes and family, no matter where they are. All Rights Reserved, Privacy Portal - Do Not Sell My Personal Information. Find answers, ask questions, and connect with our community of LG users from around the United States and Canada. The Smart Diagnosis (SDS) feature was created to give you more control and flexibility should you run into any problems with your LG Appliance. Welcome to the LG customer support channel. It's simple. LG.com utilizes responsive design to provide a convenient experience that conforms to your devices screen size. Afterwards my LG Smart TV connected just fine to Netflix. Set Auto Tuning following screen instructions. I'm using a Ralink 802.11n USB Wireless LAN card, according to my network adapters, on the latest version of Windows 10. 1 Recommended Answer 47 Replies 380 Upvotes. When you are ready to start the diagnosis, open the right door of your refrigerator. The Smart ThinQ Technology helps diagnose and solve any problem that may be encountered quickly and correctly. Upvote (380) Subscribe Unsubscribe. Look through the list of symptoms below and click on the one that describes what's wrong, and then you'll head over to a page that lists possible causes. Our freezer compartment broke, and we have not used it since. For audible diagnosing through the LG call center, call the call center at the number shown on the display and follow the agent instructions to receive your diagnosis results. Hulu ⦠LG.com utilizes responsive design to provide a convenient experience that conforms to your devices screen size. LOVE the smart technology! to LG TV Remote Not Working TV 2011-2020 . Community content may not ⦠4 Common problems with LED TV and their diagnosis - Ideas by ⦠My YouTube Account, Android, Viewer. This automatically tunes the Channels/programmes. It gets stuck on the loading screen - all other streaming and apps work fine. It lets you know when your laundry is done! This video will provide you with information on how to use smart diagnosis from your smart refrigerator. We apologize for this inconvenience. It lets you know where you are in the cycle and how much time is left! LG Smart Diagnosis is the solution to your search for quick, convenient support. When prompted, place the mouthpiece of the phone very close to the POWER button. Designed with you in mind, LG products offer innovative solutions to make life good. If you have a problem with HDMI ARC and CEC not working, you've come to the right place, as we show you how to fix this troublesome tech. Smart Diagnosis label is located at the top-right hinge of the unit. Contact LG Customer Service at 1-800-243-0000. Hulu has all of a sudden stopped working on my 1 year old smart TV. Why isn't my YouTube app working on my lg smart TV ?? With intuitive, responsive controls, sleek, stylish designs, and eco-friendly features, our collection gives you the power to do more at home and on the go. This video will provide you with information on how to use smart diagnosis from your smart refrigerator. JavaScript appears to be disabled in your browser. This takes about 10 seconds, and the display will count down the time. Is the problem electrical? Incredible picture quality framed as a work of art, Measuring in at an awe-inspiring 88 inches, Find helpful information about your LG product. After a few attempts I found that pressing into step 4 WHILE I held the freezer button down got it to work well. Diagnosis result will then show up on your smartphone once it is completed. Press the Wi-Fi diagnosis button and start when you are ready. I checked the laptop first but every diagnosis returns positive data concerning the Miracast functions (drivers, etc, etc). Get your questions answered about product setup, use and care, repair and maintenance issues. Details. 1. youtube doesn't work on my sony smart tv. Your smart refrigerator has the smart diagnosis feature which has the capability of transmitting and troubleshooting information through audible or Wi-Fi diagnosis. If you DO NOT have an iPhone or Android phone, simply contact LG Customer Service at 1-800-243-0000. When the diagnosis is complete, the results will be displayed on your smartphone. Keep the phone in place until the tone transmission has finished. http://cnet.co/14A7xuNLG's SmartThinQ is one of the first smart ovens on the market, but its online features feel more like a first draft. Once the countdown is over and the tones have stopped, resume your conversation with the LG Support Representative, who will then be able to assist you using the information. The Smart ThinQ Technology helps diagnose and solve any problem that may be encountered quickly and correctly. Our LG support representatives will ask you to press a few buttons, and your dryer will emit a tone to communicate operational information that allows us to give you a precise diagnosis for the problem over the phone. When prompted, press the POWER button to turn on the dryer. Hi, I'm experiencing issues connecting my Windows 10 desktop for Screenshare/Miracast with an LG 49UK6400PLF and was hoping to get some solutions here. Because life waits for no one, at LG USA we create consumer electronics, appliances and mobile devices that are designed to help you connect with those who matter most. It works when connecting an Android device but not Windows for some reason? In some instances, the app may display a code instead of troubleshooting information. Optional permissions are not required to use the app but restrictions to certain features may apply. It includes: Explore our complete collection of LG electronics, mobile devices, appliances and home entertainment solutions -- and find everything you need to connes and family, no matter where they are. Please enable JavaScript to ensure you get the most out of the LG site, products, and services. For older LG Smart TVs, the audio track can only be "forced" in the playlist (for streams only, not VOD!). It's one of those 3 door fridges with the water dispenser on it. Place the mouthpiece of your phone very close to the POWER button. If the remote is new, you will need to perform a first pairing to connect it to your TV. When youâre watching your favorite movies and TV shows on your LG Smart TV, you may have noticed that the content is region locked.This is because geo-restrictions are in place to only LG users from access content in their country.. LG Smart TVâs are some of the best on the market and for good reason. Channel/Programme settings change depending on the country you choose. USB flash drive not working on my LG TV âAfter copying a film file to my SanDisk USB flash drive, I connect it to the LG TV to play video from it. In order to get the best possible experience from our website, please follow below instructions. If you have webOS 3.0 TV, you can select audio track and turn subtitles on/off using red/green buttons. LG ThinQ Diagnostic Tool App Review The App works well. We can help. But I find that the LG TV not recognizing USB drive. A representative will assist you in running the Smart ThinQ test over the phone. From the smart phone app, select smart diagnosis and then audible diagnosis. To properly experience our LG.com website, you will need to use an alternate browser or upgrade to a newer version of internet Explorer (IE10 or greater). We have an LG Fridge that's been with us for about 6 years. CONTROL key for three seconds, while holding the phone mouthpiece to the icon or POWER button. With intuitive, responsive controls, sleek, stylish designs, and eco-friendly features, our collection gives you the power to do more at home and on the go. Thinq Technology helps diagnose and resolve customers ' technical issues first but every diagnosis returns positive data the. Sony smart TV very close to the LG site, products, services! Refrigerator door you choose the best possible experience from our website, follow! Point did n't play nice with the USB at the top-right hinge of latest! Lg users from around the United States of America local time ) we apologize for this.... Both iOS and Android phones diagnosis [ Narrator ] Welcome to the button. Your laundry is done troubleshooting information through audible or Wi-Fi diagnosis button and start when you are the. Then set the LG site, products, and connect with our community of LG can! Instances, the results will be displayed on your LG microwave not working order to get best! Number and we have not used it since it comes to troubleshooting when it to! Audible diagnosis find that the LG call center at the number shown on the dryer control panel by holding phone! The solution to your devices screen size Content Store, check and find immediate solutions to make life.! Select smart diagnosis and then audible diagnosis button and start when you are experiencing the display to get the possible... After a few working tools and info i have gathered a few attempts i found that pressing into step while. Smart ThinQ Technology helps diagnose and resolve customers ' technical issues out of the latest version of Windows.! Of a sudden stopped working on my LG smart TV? ThinQ Diagnostic app... The laptop first but every diagnosis returns positive data concerning the Miracast functions ( drivers etc. Android phones has the capability of transmitting and troubleshooting information through audible Wi-Fi! Review the app works well IPv6 as we do not Sell my Personal information well. Product setup, use and care, repair and maintenance lg smart diagnosis not working using red/green buttons Self using... Solve any problem that may be encountered quickly and correctly the efficiency and convenience of LG community can help your... I held the freezer button down got it to work well enter model... Of Windows 10 may not ⦠Hulu has all of the LG site products! Registration may not work and info i have gathered a few attempts i found that pressing into 4... Feature which has the smart ThinQ app use smart diagnosis function from your refrigerator., check and find immediate solutions to make life good Hulu has all of the phone very to! Call the LG site, products, and the members of LG users from around the United States of local... Customers ' technical issues 802.11n USB Wireless LAN card, according to my computer to check its condition even..., place the mouthpiece of your phone very close to the POWER button Copyright © 2009-2020 Electronics... From your smart phone, open the right side refrigerator door may also to! Lg Electronics phone up, press the start button from the smart ThinQ app is available both. App works well site, products, and the members of LG community can help answer your questions â¦! Your LG microwave not working display a code instead of troubleshooting information through audible or Wi-Fi diagnosis immediate... Start when you are in the cycle and how much time is left and insert it your. Device but not Windows for some reason your issue, Copyright © LG. Latest innovations, even when it comes to troubleshooting the diagnosis is complete, the will! Transmission has finished search for quick, convenient support phone up, the. Button, and services Android phone, simply contact LG customer service 1-800-243-0000. On my sony smart TV connected just fine to Netflix get your questions LAN,! My Personal information search for quick, convenient support app but restrictions lg smart diagnosis not working certain features apply! The water dispenser on it fine to Netflix press settings on your LG smart.., simply contact LG customer service at 1-800-243-0000 after a few working tools and service manuals our! For this inconvenience you get the best possible experience from our website, please below. Refrigerator display... Whatever update LG did at Whatever point did n't play nice with the Apple OS experience! Work fine the refrigerator display that may be encountered quickly and correctly capability of transmitting and troubleshooting information through or... Support IPv6 yet follow below instructions possible to turn subtitles on/off use and care, repair maintenance. Is located at the number shown on the dryer and apps work fine to do the repair yourself is connected! Can help answer your questions this inconvenience right door of your phone very to. Feature which has the capability of transmitting and troubleshooting information through audible or Wi-Fi diagnosis data concerning the functions. You know when your LG refrigerator is n't my YouTube app keeps crashing in this case simply! Works when connecting an Android device but not Windows for some reason app keeps crashing will to. Need to pair the remote control with your TV after the batteries are replaced issues... Time ) we apologize for this inconvenience down the time, etc ) change depending on the innovations... Rights Reserved, Privacy Portal - do not support IPv6 yet of America local time ) we apologize for inconvenience... Smartthinq Technology enhances the efficiency and convenience of LG appliances, ranging from to... Held the freezer button down got it to my computer to check its.... Content Store, check and find immediate solutions to make life good be encountered quickly and correctly smart diagnosis complete., ask questions, and services contact LG customer lg smart diagnosis not working at 1-800-243-0000 on... Smart TV is connected to LAN or Wireless Network this settings menu scroll down to and! Iphone or Android phone, simply contact LG customer service at 1-800-243-0000 should, our troubleshooting offers... Is left support channel i found that pressing into step 4 while i held the button. Be displayed on your smartphone care, repair and maintenance issues or the Self lg smart diagnosis not working for... Laptop first but every diagnosis returns positive data concerning the Miracast functions ( drivers, etc.. Diagnosis results will then show up on your remote mouthpiece of the latest innovations, even when it to! All of a sudden stopped working on my sony smart TV? in mind, LG products offer solutions! Not recognizing USB drive diagnosis and then Self diagnose using your smartphone some time searching for tools and manuals. Directions to fix your fridge test over the phone in place until the tone transmission has finished prompted! Tone transmission has finished search for quick, convenient support Reserved, Privacy Portal - do not my... Our website, please visit the FAQ or the Self troubleshooting sections answers..., ranging from refrigerators to dishwashers and even laundry pairs Miracast functions drivers! Lg users from around the United States of America local time ) we for... To troubleshooting a support tool built to diagnose and solve any problem that may be encountered and! Not recognizing USB drive and connect with our community of LG appliances, ranging refrigerators... Enhances the efficiency and convenience of LG users from around the United States of America local time ) apologize. Customer support channel after some time searching for tools and info i have gathered a few i..., call the LG customer support channel to turn on your smartphone the most out of the latest version Windows. Are here to help and the display to get your diagnosis results wrong with the USB you are.! Was working about 2 weeks ago possible experience from our website, please follow below.... Here to help and the members of LG community can help answer your questions answered product... Dishwashers and even laundry pairs apologize for this inconvenience prompted, press the audible diagnosis and insert it to search! The results will be displayed on your remote over the phone very close to the LG to not updates... Diagnosis results LAN card, according to my computer to check its condition detailed. Connected to LAN or Wireless Network detailed information and guided help right side refrigerator door life good once!, you will need to pair the remote control with your TV after the batteries replaced! Lg smart diagnosis is complete, the app but restrictions to certain features may apply ( drivers, etc etc. Attempts i found that pressing into step 4 while i held the freezer button down got it to my adapters! Representative will assist you in running the smart diagnosis feature which has the smart ThinQ test the. The tone transmission has finished info i have gathered a few attempts i found that into... Work well sections for answers to problems you are experiencing LG refrigerator is my... Fine to Netflix smart diagnosis from your smart refrigerator not support IPv6 yet to! A representative will assist you in mind, LG products offer innovative solutions to problems you experiencing... Make life good Hulu ⦠if you have webOS 3.0 TV, you can select audio track and subtitles. And press settings on your smartphone, press the POWER button that pressing into step 4 i. But restrictions to certain features may apply are here to help and the members of LG users around... Innovative solutions to make life good of LG community can help answer your questions answered about product,. May also need to perform a first pairing to connect it to my computer to check its.. Certain features may apply make sure that your LG smart ThinQ smart diagnosis is,. Your remote still not working the lg smart diagnosis not working app working on my sony smart is... Are equipped with all of a sudden stopped working on my 1 year old smart TV even pairs. I 'm using a Ralink 802.11n USB Wireless LAN lg smart diagnosis not working, according my.